Aftersales Support Administrator

General Description: 

This is a key role working for a leading Marine company, working in a fast-paced manufacturing environment. Requiring excellent communication skills, computer skills and a dynamic approach the successful candidate will contribute to the smooth running and development of the Aftersales department including spare part order processing, data entry and inventory management.

 

Main Duties:

  • Processing after sales parts orders through to dispatch including corresponding with customers, and where necessary transacting payment.
  • Liaise closely with the company’s stores personnel and purchasing team to ensure timely delivery of parts.
  • Assist the After Sales Manager in maintaining the accuracy of the company’s product data base and produce statistical data when required.
  • Manage the product warranty registration cards and where necessary expedite their return.
  • Record information from Boat/TLS Build Files on to Williams Aftersales Database.
  • Sign off monthly transport invoices against corresponding spare parts consignments.
  • Process warranty re-claims through external supplier portals.
  • Attend periodic meetings with nominated courier account manager to discuss performance, efficiency, and systems improvements.
  • Maintain inventory pricing and stock levels on SAP including accurate updating of Commodity Codes.
  • Publish and distribute up to date retail price lists to the Dealer Network.
  • Ensure accuracy of product inventory including retail pricing and min/max order levels.
  • Communicate with Aftersales Manager about current stock and potential issues with orders.
  • Develop and implement inventory control procedures and best practices.
  • Report on inventory variances and anomalies.
  • Support the Aftersales manager with new product launches i.e. bills of materials, pricing and spare parts catalogues.

 

Ancillary Duties:

To carry out such tasks and duties as may be required from time to time by Senior Management.

Support the retail parts co-ordinator during absence and during busier periods.

 

Qualifications and Experience:

  • Educated to GCSE standard (or equivalent) as a minimum.
  • Previous experience of working in a customer facing role.
  • 2+ years’ experience in inventory, distribution and administration procedures.
  • Experience within the marine industry.
  • MRP/SAP Experience – or similar software.
  • Able to work with IT systems and proven ability in the use of Microsoft Office.
  • Experience with Web-Based Shipping Tools.

 

Personal Qualities/Attributes:

  • Good attention to detail.
  • Excellent written and verbal communication skills.
  • Respond well to situations when under pressure.
  • Good ability to develop product knowledge through the study of internal literature.
  • A good team player.
  • Able to multi-task and work independently.

 

If you are interested in applying for this position, please send a covering letter and updated CV to [email protected]