General Description:
This is a key role working for a leading Marine company, working in a fast-paced manufacturing environment. Requiring excellent communication skills, computer skills and a dynamic approach the successful candidate will contribute to the smooth running and development of the Aftersales department including spare part order processing, data entry and inventory management.
Main Duties:
- Processing after sales parts orders through to dispatch including corresponding with customers, and where necessary transacting payment.
- Liaise closely with the company’s stores personnel and purchasing team to ensure timely delivery of parts.
- Assist the After Sales Manager in maintaining the accuracy of the company’s product data base and produce statistical data when required.
- Manage the product warranty registration cards and where necessary expedite their return.
- Record information from Boat/TLS Build Files on to Williams Aftersales Database.
- Sign off monthly transport invoices against corresponding spare parts consignments.
- Process warranty re-claims through external supplier portals.
- Attend periodic meetings with nominated courier account manager to discuss performance, efficiency, and systems improvements.
- Maintain inventory pricing and stock levels on SAP including accurate updating of Commodity Codes.
- Publish and distribute up to date retail price lists to the Dealer Network.
- Ensure accuracy of product inventory including retail pricing and min/max order levels.
- Communicate with Aftersales Manager about current stock and potential issues with orders.
- Develop and implement inventory control procedures and best practices.
- Report on inventory variances and anomalies.
- Support the Aftersales manager with new product launches i.e. bills of materials, pricing and spare parts catalogues.
Ancillary Duties:
To carry out such tasks and duties as may be required from time to time by Senior Management.
Support the retail parts co-ordinator during absence and during busier periods.
Qualifications and Experience:
- Educated to GCSE standard (or equivalent) as a minimum.
- Previous experience of working in a customer facing role.
- 2+ years’ experience in inventory, distribution and administration procedures.
- Experience within the marine industry.
- MRP/SAP Experience – or similar software.
- Able to work with IT systems and proven ability in the use of Microsoft Office.
- Experience with Web-Based Shipping Tools.
Personal Qualities/Attributes:
- Good attention to detail.
- Excellent written and verbal communication skills.
- Respond well to situations when under pressure.
- Good ability to develop product knowledge through the study of internal literature.
- A good team player.
- Able to multi-task and work independently.
If you are interested in applying for this position, please send a covering letter and updated CV to [email protected]
